Chip has more than 15 years of marketing and senior-level sales experience. As CEO of Touchpoints, he is responsible for a diverse range of disciplines that include advertising, marketing, public relations, product development, customer relationships, sales support, strategic messaging, corporate identity, and promotions. His background spans multiple industries – including environmental services, printing, and technology – and he helped build a startup recycling company into a $7 million enterprise in just a few years. During his career, he has also been responsible for managing high-visibility clients such as Nokia, Conoco, and Sysco Foods. Chip helped to launch WayPoint Communication in 2005 and was instrumental in the establishment of Touchpoints. He earned his undergraduate degree from Texas A&M University.
Jacque brings broad-based, relevant communication experience to Touchpoints. For more than 15 years she has worked with clients worldwide to develop strategies that deliver demonstrable value by driving employee and organizational change. Her capabilities include HR communication, web-based communication, video, print, and management consulting and support. Jacque is also a recognized expert in translating the complexities of benefit programs into conversational, easy-to-understand language designed to engage employees and promote better benefits usage. In 2005, she launched WayPoint, which provides HR-related consulting and communications services. Prior to that, she was a senior communication consultant for two global human resource consulting firms and managed a communication practice in Sydney, Australia. Jacque earned her undergraduate degree in psychology from Texas A&M.
Kate Sustman is a communication specialist focused on creating HR communication that enables and encourages behavior change. Kate has experience communicating in print and face to face, and has worked specifically on technical documents (including Summary Plan Descriptions) and behavior change campaigns (including smoking cessation). She excels at managing large projects, and developing and conducting training programs. Kate has had the opportunity to work with clients such as Exterran, ExpressJet and over 40 independent benefit firms. Kate graduated from Texas A&M University with a Bachelor of Arts degree in Speech Communications. Prior to joining WayPoint, Kate was involved in systems design and implementation used to streamline applications for large employee groups.